If you can't measure it - you can't manage it

info@talc.com.au — Sun, 17 Jan 2010 05:52:00 GMT

W Edwards Deming remarked along these lines over 30 years ago. His words ring out in 2010 as true as they did then. If you can't measure, record, analyse and assess processes and systems in terms of real data, you cannot hope to manage or improve them. The alternative is guess work, blind faith and personal prejudice.

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If you can't measure it - you can't manage it